FAQ - El Galla Gold WhatsApp
Updated at: 08:21 PM
Monday, 19 October 2026
(24K)
Sell -
7,165 EGP
Buy -
7,119 EGP
|
(21K)
Sell -
6,270 EGP
Buy -
6,230 EGP
Updated at: 11:59 AM
Monday, 19 October 2026
Silver
Sell -
102 EGP
Buy -
98 EGP
Updated at: 08:21 PM, Monday, 19 October 2026
(21K)
Sell :
6,270 EGP
|
Buy :
6,230 EGP
-
(24K)
Sell :
7,165 EGP
|
Buy :
7,119 EGP
Updated at: 11:59 AM, Monday, 19 October 2026
Silver
Sell :
102 EGP
|
Buy :
98 EGP
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FAQ
FAQ
Frequently Asked Questions
What products are available?

21K gold coins (1g - 40g), 24K gold bars (0.25g - 1kg).

Is your gold certified?

Yes, all products are stamped by the Egyptian Hallmarking Authority.

What payment methods are available?

Cash, Bank Transfer.

How can I check gold prices?

Gold prices are updated on our website during business hours.

Can I check product prices?

Yes, they are listed on the website and updated during business hours.

How can I check the making charges and cashback?

Details are available on each product page on the website.

Is delivery available?

Yes, delivery is available in Cairo and Giza.

When will my order arrive?

Orders arrive within two business days.

Where are the main branches located?

Al-Hussein Branch: 60 Al-Muiz Le-Din Allah St, Cairo
Palm Hills October Branch: 88 Street, Palm Hills, October
Eltagmoaa Branch: Rock Gold Mall, Eltagmoaa, Cairo

What are the working hours of the main branches?

All days: 11:30 AM - 8:30 PM
Friday: 2:00 PM - 8:30 PM
Sunday: Closed

Refund and Exchange Policy

After the purchase, products can be resold back to us, but cannot be exchanged or returned. This is due to continuous price fluctuations.